Refund and Returns Policy

Last Updated: 19 August 2024

At TBL Farms LLC d/b/a Two Bees Lavender (“we,” “our,” or “us”), we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely pleased with your order, we are here to help. Please review our return policy for information on how to return or exchange an item.

Return Window

You have 30 days from the date of receipt to request to return your item for a refund or exchange.

Non-Returnable Items

Certain items are not eligible for return. These include:

• Gift cards
• Personalized or custom-made items
• Perishable goods (e.g., food, flowers)
• Sale or clearance items (unless specified otherwise)
• Opened or Used bath, body, personal care, or pet care products

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team using the information provided below with your order number and details about the product you wish to return.
2. We will provide you instructions on how to return the item.
3. Pack the item securely in its original packaging.
4. Ship the item to the address provided to you. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

Refunds

Once we receive your returned item, we will apply a credit to your original method of payment within 7 days. Please note that shipping costs are non-refundable. We reserve the right to refuse returns that do not comply with our return policy.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately please contact us using the information provided below. Please include your order number and a photo of the damage when contacting us for a return using the information provided below. We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you have not received your refund within 7 days of approval, please check your bank account and contact your credit card company or bank. If you still have not received your refund, please contact us using the information provided below.

Contact Us

If you have any questions or need further assistance with your return, please contact us at:

Email: help@twobeeslavender.com