Shipping Policy

Last Updated: 19 August 2024

At TBL Farms LLC d/b/a Two Bees Lavender (“we,” “our,” or “us”), we are committed to delivering your order accurately, in good condition, and always on time. Please read through our shipping policy to understand how we process and deliver your orders.

Shipping Destinations

We currently only ship to addresses within the continental United States. We will ship your order to the address provided during checkout.

Processing Time

Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Method and Delivery Times

We will ship your order using the method you choose during checkout. Delivery times will vary based on the destination, method selected, and other factors beyond our control. We are not responsible for delays or issues caused by third-party carriers. Risk of loss passes to you upon delivery of the products to the carrier.

Shipping Rates

Shipping charges are calculated based on the weight of your order, the selected shipping method, and the delivery destination. The total shipping cost will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order status through our website or the carrier’s tracking portal.

Delivery Issues

If your package is delayed, lost, or damaged, please contact us using the information provided below within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Incorrect Addresses

It is the responsibility of the customer to provide accurate shipping information. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Returns and Exchanges

Please refer to our [Return Policy] for information on how to return or exchange an item.

Contact Us

If you have any questions or need further assistance with your return, please contact us at:

Email: help@twobeeslavender.com